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WE HELP IN CASE OF PROBLEMS!

The ordered items we delivered damaged? Or the ordered items doesn't fit as expected? Please contact us in implicitly before an return shipment with an eMail - together we'll solve the problem.

retoure.de@myparto.com
We need the following informations
 
  • your order informations
    (order number., customer details, ...)
  • car details
    (vehicle identification number VIN, built date, ...)
  • short problem description (voluntarily)
    (item defective? or not suitable?)

Instructions on cancellation

Right to cancel

You have the right to cancel this contract within one month without giving any reason.

The cancellation period will expire after one month from the day on which you acquire,
or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

 

To exercise the right to cancel, you must inform us:

International Parts Trading GmbH
Breslauer Straße 8
31655 Stadthagen
service.de@myparto.com

Phone: +49 (0) 5721 / 9379007
Fax: +49 (0) 5721 / 9379009

  about your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).

  • You may use the in the order confirmation included model cancellation form, but it is not obligatory.
  • You can download a model cancellation here on our website

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. In case of goods, which by their nature cannot normally be returned by post, the cost is estimated at a maximum of 30 EUR.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
 

End of instructions on cancellation

Model cancellation form



If you want to cancel the contract,

please fill out the form below and send it back to us:

 

International Parts Trading GmbH

Breslauer Straße 8
D - 31655 Stadthagen
Deutschland (Germany)

Phone: +49 (0) 5721 / 9379007
Fax: +49 (0) 5721 / 9379009

E-Mail: service.de@myparto.com



I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract

of sale of the following goods [*]/for the supply of the following service[*]
 

order number                                                                                              
ordered on (*)
received on (*)
name of consumers
street and house number
postal code and city
 
QTY item number description            
 

signature of customer
(only if this for is notified on paper)

                                                                                                       
city,date :

(*) Delete as appropriate


V.1.1 2017

International Parts Trading GmbH | D-31655 Stadthagen