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free shipping at 99 € order value
30 days return policy

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FAQ

 

frequently asked questions:

 

Can I pick up the offered products in a local store?

No, a pickup or return service at a local myparto store is not possible for logistic reasons. We only use parcel shipping services for the delivery of your order. The return of purchased parts has also be carried out by parcel delivery.

How long does it take to complete the a bank transfer payment process?

If you initiate a payment by bank transfer, it will take 1-3 working days, until we receive the payment on our bank account at Sparkasse Schaumburg. Also a transfer initiated by online banking is not always securely booked the next day at the recipient. Please remember that transfers from abroad will require 1-2 working days before the value is placed on our account. It is not possible to send the goods in advance. The order will be sent after receipt of the payment.

What information do I need to provide during the bank transfer process?

Please always include the order number and your last name in the bank transfer data so that we can clearly assign your payment. Payments with a general purpose of use, e.g. "filters" can not be assigned unambiguously. This will delay further processing and shipment of your order.

Can I change my payment method after ordering?

Yes, this is possible - for example if you want to switch between PayPal, bank transfer or COD (cash on delivery), please contact us by e-mail at service.de@myparto.com and inform us about the desired payment method. We will change your payment method immediately and, if necessary, introduce further necessary steps.

I have entered a wrong delivery or invoice address. What can I do?

Shortly after you have placed the order, we can still overwrite this data manually. As soon as the order has been paid and the shipping process has been initiated, this data can no longer be corrected. To prevent this problem, please check the entered delivery and invoice address data in your customer account before completing the purchasing process and before initialising the payment. For subsequent changes to the invoice data afterwards, please contact: service.de@myparto.com

Will I receive a shipment number / tracking code for shipment tracking?

Yes. We ship only as an insured DHL or DPD package - you will receive the tracking code automatically by eMail.

Do I have a warranty on the purchased parts?

Yes, for all new parts offered in our shop, we are liable within the framework of the statutory provisions (liability for defects) for a period of 2 years. If you have a problem or a warranty claim, please do not hesitate to contact us immediately - we will examine your case in detail and provide a quick and uncomplicated solution. Please note the reversal of the burden of proof in case of liability for material defects (= "warranty").

Do I have to pay the installation costs / removal costs in case of a complaint?

If you have incurred installation costs due to the defect of a component purchased from us, please contact us directly and specifically. What are the costs? We need the receipts for the costs incurred to check a reimbursement.

Do I have to return defective components at my own expense?

No. We check every complaint carefully in detail - in case of a legitimation, we will of course provide you with a DPD / DHL return label - so the return shipment will be free of charge for you. Please contact our service staff.

How long does it usually take to get my money back?

In case of a legitimate complaint, we will refund the purchase amount immediately after receipt and verification of your return shipment. We will use the same payment method for the refunding process, that you used for your previous order. In the case of unclear details, we will contact you immediately and coordinate the further procedure with you together.