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Our competent staff will be pleased to advise you.

Quality pays off!
High availability
Free shipping in DE from 99 € excl. bulky goods
30 days return policy

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FAQ

Frequently Asked Questions :


Can I also pick up the offered parts on site?


No, collection or return on site is unfortunately not possible for logistical reasons. The goods are delivered exclusively via the shipping route. A return of the goods is accordingly also only possible via the shipping route / by return. (The return of used oil or used batteries is not affected by this).


How long does a transfer take?


If you make a payment by "bank transfer", experience has shown that it takes 1-3 working days for the payment to be booked to our bank account at Sparkasse Schaumburg. Even a transfer initiated by online banking is not always 100% booked with the recipient the next day. Please bear in mind that transfers from abroad require an additional 1-2 working days before the value date is reached on our account. Advance dispatch against proof of payment is not possible. The order will be shipped after receipt of payment.


What should I indicate on the bank transfer?


Please always include the order number and your surname with the transfer so that we can clearly allocate your payment. We cannot clearly allocate payments with a general purpose such as "filter". This considerably delays the further processing and dispatch of your order!


Can I change the payment method later?


Yes, this is no problem - if you would prefer to pay by cash on delivery instead of PayPal or bank transfer, for example, please contact us by e-mail at service.de@myparto.com and inform us of your preferred method of payment. We will then gladly change this and initiate further steps if necessary.


I have entered an incorrect delivery or billing address. What now?


Shortly after the purchase of the item, we can still overwrite this data. Once the item has been paid for and the shipping process has been initiated, this data can no longer be corrected. Please therefore check the delivery and invoice address stored in your customer account before completing the order and before payment. For subsequent changes to the invoice after it has been created, please contact: service.de@myparto.com


Will I receive a shipment number / tracking code to track the shipment?


Yes, we only ship as an insured DHL or DPD "parcel" - you will automatically receive the shipment number by eMail.


Is there a "warranty" on the parts?


Yes, we are liable for all new parts offered by us within the framework of the legal provisions (liability for material defects = "warranty") for a period of 2 years. If you have any problems or warranty claims, please contact us immediately - we will check each case in detail and provide you with a quick and uncomplicated solution. Please note the reversal of the burden of proof in the case of liability for material defects (="warranty").


Will the workshop costs be covered?


If you have incurred workshop costs due to the defect of a part, please contact us directly and specifically. Exactly what costs did you incur? We need the receipts for the costs incurred in order to be able to check for reimbursement.


Do I have to return defective goods at my own expense?


No. We check every complaint in detail - in the case of a justified complaint, we will of course provide you with a return label - so that the return is free of charge for you. Please contact our service staff for this.


How quickly will I get my money back?


In the event of a justified complaint, we will refund the purchase price immediately after receipt and inspection of your return. We will use the same means of payment that you used for the order. In case of unclear circumstances, we will contact you immediately and coordinate the further procedure together with you.


How can I redeem discount/voucher codes?


If you have received a discount or voucher code from us, please see the attached link for brief instructions on how to redeem the codes.


I am an entrepreneur based in the European Union but outside Germany and would like to order tax-free. How do I have to behave?


To claim an intra-Community supply, please follow the instructions on the following page:

Information on tax-free supplies to traders in the rest of the Community*.


I am having problems completing the order. When selecting the payment method PayPal (among others direct debit, purchase on account) the shopping cart is empty.


We have information that the described problem can occur in connection with products from the manufacturer Kaspersky.
In such a case, please follow the instructions at: Add web addresses to the Secure Payments list on the software manufacturer Kaspersky's page.

How can I contact the shop?


We offer three ways for you to get in touch with us:

  • Using the contact form
  • .
  • Per chat in Whatsapp: 05721 / 9379007
  • Per Live Chat on our shop: However, this is only displayed if the function has been activated in the cookie settings. Otherwise, it is not visible due to data protection regulations.